iBacklinkPRO - Refund Policy
Since iBacklinkPRO.com is offering non-tangible irrevocable goods we do not issue refunds once the order is completed. As a customer you are responsible for understanding this upon purchasing any service from our site.
However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
Therefore, we DO honor requests for the refund on the following reasons:
- Non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to us in writing within 7 days from the order placing date. Otherwise the product will be considered received;
- Major defects: although the product is thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Team’s approval. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer’s choice, replacement of the product of the same or around the same value can be offered. Please be advised that temporary access to your iBacklinkPRO account can be requested by our technicians in order to identify and fix the possible issues with our Product. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your iBacklinkPRO account will result in your inability to qualify for a refund.
- Product not-as-described: such issues should be reported to us within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored.
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc). We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.
Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner.
Thank you for purchasing our product.
If there are any questions regarding this refund policy, or for submitting a refund claim you may visit our contact page.